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Methodology

At the beginning of every project, Filnet embarks on a process of discovery and requirements gathering. Instead of using a generic project checklist during the discovery process, Filnet listens and collects your requirements for success. Then we actively seek out your constituents' feedback by examining their wants and needs. Additionally, to get a snapshot of your business' current reality, we review your state of affairs and identify liabilities, vulnerabilities and strengths in your business processes, human resources, technology, architecture and applications. During this initial process, Filnet diligently works with you to ensure that your project is based on your current reality and meets both your business' and your audience's expectations.

Based on your identified priorities during the project discovery and requirements gathering phase, Filnet determines your expected deliverables and develops a final project schedule that clearly outlines all milestones, dependencies and contingencies. Detailed and accurate weekly reports from your dedicated project manager will track the most up-to-date development and budget for specific tasks, phases and the overall project, as well as highlight special needs that may need to be addressed throughout the project.

Using Filnet's high-standard requirement-gathering process, we identify lifecycle requirements and software specifications that are approved by you. For quality assurance, our change-management system is in place to respond to and address any modifications necessary to the successful completion of your project.

When developing custom-fit solutions, it is common for project 'hiccups' to arise from time to time. Your project manager will identify project risk points and develop contingencies should threats or vulnerabilities occur. In fact, your project manager will tell you when there is an identified risk and offer an appropriate solution in a timely manner. Additionally, Filnet will conduct regular project reviews that reconcile the development to the specific project requirements.

Transforming your business objectives and technology needs into successful projects requires careful development and implementation. Depending on the nature of your specific project, the development process may include: integration planning, coding source control, tracking tasks, identifying and resolving risks, performing frequent project reviews and conducting user acceptance tests prior to actual production releases. Filnet ensures implementation success by adhering to the original project scope, making project plan adjustments when necessary, being mindful of risks and vulnerabilities, testing for quality assurance, and tracking the project even beyond implementation.

Tracking project development, identifying and resolving risks and conducting frequent project reviews are hallmarks of Filnet's quality assurance guarantee. Towards the end of every project, Filnet provides your business with our proven documented testing and quality assurance process. In conjunction and approved by your business, Filnet develops a suitable and well-documented client acceptance process. Your dedicated Filnet project manager then reviews the scope of work with you to ensure that the project is launch-ready and that every element has been fulfilled. As an added value, Filnet trains you or a member of your team on how to fully administer the project and supplies your business with complete reference documentation.

Prior to launching your project, Filnet makes available pre-production releases, including dry-runs prior to actual production releases to identify and resolve any issues and problem areas. Subsequent to your acceptance, Filnet releases the application to production and fully supports the project by helping to drive your constituents to the new services and information available. Then we track our combined achievements by declaring success only if your objectives have been met or exceeded.

Quality assurance is crucial to the viability of any IT project. Filnet has developed a consistent project development methodology. The Filnet process ensures that all phases of your project are precisely documented. This quality assurance procedure is built into your development plan. Additionally, there is a change management system that assures that modifications remain consistent with your project plan and provisions. In fact, our processes make sure that all requirements are approved by you.

Furthermore, Filnet tracks our achievements even after project implementation and completion. The true measure of success for Filnet is the number of long-term relationships maintained since our establishment in 1996. Few enterprise services providers in our category can claim an equal level of success. This is largely due to our ongoing focus on customer care, the full lifecycle of your project, and our desire to witness your immediate return on investment (ROI).